Terms & Conditions, Return and Refund Policy

Welcome to our online store! By placing an order with us, you agree to the terms, conditions, and policies outlined below. Please read them carefully before making a purchase.

1. Return Policy

We want you to be completely satisfied with your purchase. If you receive a product that is defective, damaged, or incorrect, you can request a return based on the following criteria:

• Return Window:
  • Damaged / Missing / Wrong Items: Must be reported within 24 hours of delivery.
  • Defective Products: Return requests must be initiated within 7 days of delivery.
• Conditions for Return:
  1. The item must be unused, unworn, unwashed, and in its original state.
  2. The product must include all original packaging, seals, tags, accessories, user manuals, warranty cards, and freebies intact.
  3. Do not place tape, stickers, or writing directly on the manufacturer’s original packaging or box.
• Non-Returnable Items:
  • Personal care / hygiene products, innerwear, custom-made items, downloadable software, and consumable grocery items.
  • Electronic items or mobile devices where the product seal has been broken or activated (unless dead on arrival).
• Change of Mind: “Change of mind” returns are generally not applicable once the seal/packaging has been opened or dispatched, unless specifically noted on the product page.

2. Refund Policy

Once your returned item is received at our facility and passes physical inspection:

• Eligible Refunds: If approved, a refund will be processed back to your original payment method.
• Payment Method Timelines:
  • eSewa / Digital Wallets: 1 to 3 business days.
  • Bank Transfer / Cards: 3 to 5 business days.
  • Cash on Delivery (COD): Refunded via direct Bank Transfer or eSewa payout after verification.
• Shipping Cost Refunds: Shipping fees are refunded only if the return is due to an error on our end (wrong item, damaged product, or defective item). Return shipping fees incurred due to invalid claims or customer error will be borne by the customer.

3. Shipping & Delivery Terms

• Inside Kathmandu Valley: Standard delivery typically takes 1–3 business days.
• Outside Kathmandu Valley: Delivery to major cities across Nepal takes 3–6 business days depending on the location and logistics coverage.
• Order Tracking: You will receive updates via SMS, email, or direct phone verification once your parcel is dispatched.

4. Warranty Claims

• Products covered by a Brand / Manufacturer Warranty (e.g., mobile phones, laptops, home appliances) must be claimed directly through the respective authorized service centers in Nepal.
• We are happy to assist customers with warranty documentation and locating authorized service centers upon request.

5. Order Cancellation

• Orders can be canceled free of charge before dispatch (typically within 12 hours of placing the order).
• Once the package has been handed over to our courier partner, order cancellation is no longer possible, and standard return policies will apply.

📞 Need Help?

For any questions regarding returns, refunds, or order issues, please reach out to us:

• Phone / WhatsApp: +977 9761144739
• Store Location: Kalanki Chowk, Ward No. 14, Kathmandu, Nepal